Contact Us
What this form is for
Because the contact form is an open channel, it is subject to one hard boundary: never send financial details, passwords, account numbers, card numbers, or scans of identity documents through it. No operator on this site will ever ask for those items by this route, and no legitimate request requires them. Anything that does ask for such material is a fraud attempt, and the safest response is to stop the conversation and close the window.
Treat the form as a channel for general enquiries only. Queries about a review, a complaint about a listed operator, or a request for clarification about how this site assesses casinos belong here. Sensitive material does not.
Where to seek gambling support
If the difficulty is gambling-related rather than site-related, the contact form is the wrong destination. Readers in Australia who are struggling with gambling behaviour should go directly to a dedicated support service, where trained counsellors handle those conversations confidentially and without judgment. Those services operate independently of this website and of every casino reviewed here.
Self-exclusion requests are a separate matter again. Those must be lodged with the specific operator a player has an account with, not with a review site, because only the operator can action an exclusion on its own platform. This website has no role in that process and cannot accelerate it.
Language and response times
The team reads and replies in English. Correspondence in other languages may still be received, but a reply in that same language cannot be guaranteed, and a response may take longer while the team arranges for translation.
Every message sent through the form is read, but the volume of incoming correspondence means replies are not immediate. A response should be expected within a reasonable time rather than by any fixed deadline. If the matter is urgent, the form is not the right tool, and the points above about gambling support and operator-level requests apply.
Do not use the form to report a technical fault on this website either; those reports are better directed to the channel the site uses for maintenance matters, since the form is for editorial correspondence and may not reach the technical staff at all.